Support & Assistance

MooseNet is a private hobbyist donation-only platform. Support is provided on a best-effort basis. Cynical0n3 is the technical lead. The library mailbox is a separate operations desk. See the Terms & Conditions for additional information.

Technical lead

Cynical0n3 on Signal

MooseNet's technical lead. Direct line for MooseNet-Plex requests, onboarding, and general questions. Current members may request titles from the library here.

Private Signal chat only. Voice calls and SMS are ignored.

Technical lead

Cynical0n3 by email

Same operator as Signal. Write Cynical0n3 for MooseNet-Plex requests, onboarding, general questions, and title requests from current members.

cynic@moosenet.lol

Email Cynical0n3

MooseNet Support

Library mailbox

Account issues, access revocations, critical stream failures, and signup mail. This mailbox is operations, not Cynical0n3.

support@moosenet.lol

Email Support

  1. Scope of Support

    We manage the multimedia library and server infrastructure. We do not manage your client hardware.

    • Supported: User account synchronization, media sync issues with MooseNet, server-side buffering, and broken file reports.
    • Not Supported: Configuring your Smart TV, troubleshooting your home Wi-Fi, Plex client-side problems, or fixing client-side transcoding on outdated devices.

  2. Response Times

    MooseNet is not a 24/7 commercial operation.

    Cynical0n3 replies when available. Email to cynic@moosenet.lol or the library mailbox support@moosenet.lol is typically answered within 24 to 48 hours.

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